Following are a few errors that are generated by MoEngage while sending SMS & RCS messages:
Error
Description
Personalization Failed
This error occurs when message personalization fails and no fallback message is configured. The system will not send the message to the user and generates the Personalization Failed error.
Invalid Mobile Number
This error appears if a user’s mobile number is invalid. This includes scenarios where: - The Mobile number field is empty or contains placeholder values such as None, N/A, undefined, null, or 0. - The Mobile number contains non-numeric or Unicode characters, or is fewer than 4 digits long. - The mobile number cannot be converted to the E.164 format.
Users removed due to Global Control Group
This error occurs when the user is part of the Global Control group, and hence, MoEngage did not send any message to the user.
Rejected because of DND
This error occurs when you attempt to send messages during the configured DND hours. MoEngage will not send the message to the user in such a case.
Not sent due to campaign level min delay
This error occurs when the user qualifies for multiple messages from the same campaign, but the message is not sent because of the minimum delay settings between the campaign.
