> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is the Countdown Timer in OSM Static?

## Problem

The countdown timer in the OSM campaign is static and not working properly.

<img alt="421.png" src="https://mintcdn.com/moengage-user-guide/Qp4QqKVoi4FfGewy/images/moengage_3710f7.png?fit=max&auto=format&n=Qp4QqKVoi4FfGewy&q=85&s=3e5ef17c50d1f0615a6d7b040c4c57b9" width="748" height="292" data-path="images/moengage_3710f7.png" />

## Cause

This issue occurs during campaign configuration when an invalid character is used to set the timer countdown.

<img src="https://mintcdn.com/moengage-user-guide/og_IWyLOPeLfVvWp/images/moengage_599858.png?fit=max&auto=format&n=og_IWyLOPeLfVvWp&q=85&s=8f7bddd959e6800504fff265dc4ebdab" width="1600" height="1600" data-path="images/moengage_599858.png" />