> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Does the New Editor of OSM Display an Error When Uploading Images?

## Problem

When trying to upload images in the OSM campaign's new editor, the following error occurs:\
"File extension is not supported."

<img src="https://mintcdn.com/moengage-user-guide/zi8OFpJJZ8wcpIWO/images/moengage_2a874f.png?fit=max&auto=format&n=zi8OFpJJZ8wcpIWO&q=85&s=83102b7c660c6801275c5603dfe2d93a" width="1600" height="120" data-path="images/moengage_2a874f.png" />

## Explanation

* Social media apps add characters with a period (dot) to the beginning of image file names before uploading them.
* MoEngage interprets any text after a dot as a file extension, which causes the error.

## Solution

To fix this error, remove the dot from the file name.

## Example

* When additional characters are added at the start of the image file name, it appears as: "Snapinsta.app\_431485390\_745691364337715\_8350453286241390781\_n\_1080.jpg".
* After removing the dot from the file name, the resulting file must resemble:\
  “Snapinstaapp\_431485390\_745691364337715\_8350453286241390781\_n\_1080.jpg“.