> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Does the Video Upload to the Nudge Type In-app Campaign Fail?

## Problem

The "Content upload failed" error occurs when uploading a video to the Nudge type In-app Messaging campaign.

<img src="https://mintcdn.com/moengage-user-guide/9Jgd1E_kVQZiQVJ3/images/moengage_604d49.png?fit=max&auto=format&n=9Jgd1E_kVQZiQVJ3&q=85&s=6ae81658c2e842b5dd380e4918cff5fd" width="1482" height="413" data-path="images/moengage_604d49.png" />

<img src="https://mintcdn.com/moengage-user-guide/MDxkiJ204uq9v1w_/images/moengage_11b779.png?fit=max&auto=format&n=MDxkiJ204uq9v1w_&q=85&s=476a3bdef18d8dee51db0c6641087a83" width="1378" height="204" data-path="images/moengage_11b779.png" />

## Explanation

The “Content upload failed” error is caused by a file name exception, specifically when the file name contains dots.

## Example

If the file name is UNLMTD\_Slot Machine\_25.02.2024.mp4, the dots in the name cause the upload to fail.

## Solution

1. Log in to the dashboard, hover over to the left, and select **+Create new** > **Campaign** > **In-app**.
2. Go to step 2, **Content** > **Start from scratch** > **Zip Upload**, and upload a sample video file.
3. Remove the dots from the file name and then attempt to upload it again.
   <Info>
     Check for any special characters before uploading files or assets.
   </Info>