> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Does Uploading .mp4 Files Fail?

## Problem

When you attempt to upload .mp4 files to the email editor's image block, the following message appears:

“File Not Uploaded. Filetype Not Allowed”

<img src="https://mintcdn.com/moengage-user-guide/uGNX_MpRdG3IdzJw/images/moengage_0ce4c9.png?fit=max&auto=format&n=uGNX_MpRdG3IdzJw&q=85&s=0dbbe70e0b29f6810218694413d68277" width="1440" height="635" data-path="images/moengage_0ce4c9.png" />

## Solution

Perform the following steps:

* Convert the .mp4 file to a .gif file and then upload it to resolve the issue.
* If you want to include .mp4 files in an email, you can have them as attachments or send them using a link in the email.

<Warning>
  MoEngage does not support .mp4 files.
</Warning>