> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Does a Privacy Error Occur When Clicking Links in Emails?

## Problem

A privacy error occurs when clicking links in emails.

## Explanation

This error happens when the landing page subdomain is incorrectly configured in the subscription management settings.

## Solution

Perform the following steps:

* Go to **Settings** > **Channels** > **Email** > **Subscription Management** > **Subscription** **Categories** > **Customize** > **Landing** **page** **subdomain**.
* Verify that the **SubDomain prefix** value is your company name without any *.com* or other extension.

## Example

For example, the **SubDomain prefix** value is *token.com* in the following image:   <img alt="token.png" src="https://mintcdn.com/moengage-user-guide/eX342TBYK4rWWLr0/images/moengage_2308e4.png?fit=max&auto=format&n=eX342TBYK4rWWLr0&q=85&s=2b3f0528bd7ac3242e6e7ea497591daa" width="2842" height="1294" data-path="images/moengage_2308e4.png" />

Remove the *.com* to resolve the privacy error. The correct value must be *token*.