> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Find Users With Bounced Emails?

## Problem

Unable to identify users with bounced emails.

## Explanation

* An email hard bounce occurs when the MoEngage system detects that the recipient's email address does not exist. This tracking is unique for each user based on their user ID.
* An email soft bounce is tracked in the MoEngage system when there is a temporary delivery issue. This tracking is unique for each user based on their user ID.

## Solution

Perform the following steps:

1. Go to the desired Email campaign to identify users who have encountered bounced emails.
2. Copy the campaign ID.
   <img src="https://mintcdn.com/moengage-user-guide/plASHx0RUUpvhgYP/images/moengage_b1296e.png?fit=max&auto=format&n=plASHx0RUUpvhgYP&q=85&s=1f45b1ebf40dd160b79931c6564be030" width="1600" height="789" data-path="images/moengage_b1296e.png" />
3. Hover over to the left menu and select **Segment** > **Create segment**.
4. While creating the segment, use the **OR** condition instead of the **AND** condition between the *Email Bounced* and *Email Soft Bounced* events in the nested filters.
   <img src="https://mintcdn.com/moengage-user-guide/HxrlHTl2CnBrUsrC/images/moengage_b7f1ca.png?fit=max&auto=format&n=HxrlHTl2CnBrUsrC&q=85&s=4fea5f43179a38e1177bdc694edba59f" width="1600" height="410" data-path="images/moengage_b7f1ca.png" />

For more information on how to export users and access user profiles, refer to [User Data Exports](/user-guide/analyze/analytics/user-data-exports).

## Example

* As shown in the following screenshot, the first filter searches for users who experienced at least one hard email bounce in the past 30 days.
  <img src="https://mintcdn.com/moengage-user-guide/H22WAnH-0jcPGgEa/images/moengage_f2e415.png?fit=max&auto=format&n=H22WAnH-0jcPGgEa&q=85&s=c5283e06e2d28761a0d2f6c12c051a3c" width="1600" height="419" data-path="images/moengage_f2e415.png" />
* The second filter searches users who experienced at least one soft bounce in the past 30 days.
  <img src="https://mintcdn.com/moengage-user-guide/0O_bXa3mWpWRhLiI/images/moengage_ee7b74.png?fit=max&auto=format&n=0O_bXa3mWpWRhLiI&q=85&s=43dec2a251615ea3792cb49fb30e22d2" width="1600" height="412" data-path="images/moengage_ee7b74.png" />
* In both filters, the **Readable Campaign Id** (case-insensitive and dependent on a specific scenario) matches the specified value.
* As a result, hard or soft bounce emails associated with **Readable Campaign Id** in the past 30 days will be identified as true.
  <img src="https://mintcdn.com/moengage-user-guide/1xZo5l7vwEi6w1Pv/images/moengage_d44746.png?fit=max&auto=format&n=1xZo5l7vwEi6w1Pv&q=85&s=671e8186a11d7ef14d20d7ed91dc9048" width="1600" height="127" data-path="images/moengage_d44746.png" />