> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-user-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is the Delivery of Cards Delayed?

## Problem

The cards are not delivered right after the campaign is published.

## Explanation

* When you publish a Card campaign and the user opens the app, the MoEngage SDK sends the Card campaign data to the user's device.
* The SDK checks the eligibility of all Card campaigns for that device and posts the eligible ones.
* If the user performs the *App/Site open* action later than the campaign launch, the card may not be received in time.
* After the user performs the *App/Site open* action, the card is delivered within 2-3 minutes.

In the following example, the user received the card after a delay because the *App/Site open* action wasn't performed earlier. The activity info shows that the card was delivered within 2-3 minutes after the *App/Site open* action was completed.

<img alt="app site open.png" src="https://mintcdn.com/moengage-user-guide/6Cv-o-foj_xuv48L/images/moengage_c26ea7.png?fit=max&auto=format&n=6Cv-o-foj_xuv48L&q=85&s=90370f037802ffbcae2879aa568e20fa" width="1986" height="1166" data-path="images/moengage_c26ea7.png" />